Bowling Industry Online

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What does your center stand for?

Do you really have a mission statement?

If you really have a statement and it is more than just..."best service,
cleaner center, best shot, fun atmosphere, blah, blah", then you might
have a shot at standing for something.

Clients like Wally Hall and Mike Hall, in their 3 centers in Maryland,
practice their mission statement; they even have it up on the wall of
their centers in plain sight for customers to see.

Simply stated, their mission is "to make happy memories".

Now, if you think about that for a while that statement stands for
something. And it creates a culture amongst employees to fulfill their
mission with every customer interaction.

One other client I know has a mission statement that says "our mission is
to make your day brighter." Cool. Every employee now understands what the
center stands for and what they have to do.

What does you center stand for? Think about it. Get your employees to
brainstorm and develop a mission statement that YOU and THEY really
believe in and want to fulfill that every day.

Because if you stand for nothing you'll fall for everything

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Comment by Jeff Schilling on March 13, 2011 at 3:37pm

I agree.  Everyone should have a mission statement - it is the foundation from which all else grows typically.  Our Mission Statement is simple but to the point:

"To produce high-quality, cost-effective products and services that deliver good financial returns for our clients and memorable experiences for their guests."

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