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Pinz owner David Breen was looking for a solution that would streamline the booking process for his staff, and offer more convenient options for customers. Considering the modern day consumer’s busy lifestyle and increasing demand for flexible 24/7 online service, the transition made sense to him. In addition, he knew that opening up another path for his customers to reserve a birthday party besides the telephone would afford his staff more time to service additional opportunities.
Partywirks offers an interactive and easy online booking experience for customers. With multiple photos, party descriptions, policies, add-on items, online invitations, Tell-a-Friend Feature, gift certificate options, automatic email order confirmations, and more, Partywirks creates a comprehensive online booking solution. Customers click on a book now or buy online now button on the Pinz website, and are immediately connected to the new Pinz Partywirks Online Storefront. The online storefront colors are customized to match Pinz website, thus creating a seamless transition for the online customer.
Pinz, located in Milford, MA, was “LIVE” with Partywirks within three days of training. The first online order came in on the first day, and they had several more orders within the first few days. An increasing number of customers want to book online. They enjoy the personal choice of how and when they make a reservation. They feel comfortable online; many feel much more comfortable reading party details, choosing a date/time, agreeing to policies, and submitting credit card information online as opposed to talking with a staff member they have never met.
Offering online booking to customers does not mean losing control of the process. Businesses control the dates and times offered online, and all of the important details that customers need to be aware of. When a customer makes a reservation online through Partywirks, they must agree to the policies specific to the event being booked. This is an important feature of the Partywirks Online Booking System, as often activities can have specific policies. Owners and managers can rest assured knowing that every customer receives a confirmation via email including all agreed upon policies and details. This helps prevent the “he said/she said” party day conflict scenario that often occurs as a result of staff and customer miscommunication.