So you go to your center on Saturday night and say to the manager or
assistant manager; "how is everything going"? It's a common greeting, isn't
it? You might even ask "what's going on"? or you might say, "how are we
If the manager tells you, "oh pretty good, but we had a fight outside and a
couple of guys got a little tipsy at the bar and they are still there; then
all of a sudden, YOU have a problem to solve."
All of your energies go to the problem as your brain spins its file system
to come up with a solution. You see, in our current "always connected
world", the question that we asked is really; "tell me everything, tell me,
tell me, tell me! And as entrepreneurs, we want to fix whatever problems we
here about immediately. I mean right now!!!
Celebrating any success comes later or sometimes not at all.
Life isn't always perfect and these problems/issues/challenges will happen
all the time. So is that the answer you really want to hear?
Now, I'm not saying that you ignore these issues and make believe they
aren't there or your manager decides not to tell you about them, but I am
suggesting that you ask your management team to provide you with any
positive answers first.
For example, your manager could have said; "We had all lanes going for
cosmic bowling, food and beverage sales are great and the new menu items
have really taken off. Even the beer special is great. And we have had a
few issues in the bar with a couple of guys getting a bit tipsy, but it is
Now its up to you to jump on the positive message and make sure you can
figure out how to replicate the full house, the great f&b sales and the fun
people will have next Saturday night.
Success needs to be heard. Every employee in the center needs to hear about
it; needs to feel like "Yes, we won".
Share it. And then share it again!
Because the more successes you share with your employees, than the more
successes you will have.